Galax outage 2017-5-10

Submitted by tarvid on Wed, 05/10/2017 - 12:01

Monitors in Prague and Fairfax said helen went down around 12:20AM. Symptoms were perplexing. Web server was down, mail server was up. Power distribution system was unreachable so I could not bounce power remotely. Comcast said they could not reset my router remotely. TWR said they could reach my router but got no response.

Raymond's phone was out of order to I had him pick up a new phone, pick up the key from the Crossroads and go to the NOC.  Everything looked normal but since Comcast said the Cisco router needed to be reset, Raymond bounced power. Everything came back up.

Reports of power outages around Galax this morning and I suspect, our gateway router came back up in a confused state. AEP was in town. Glendale was blocked off. Sometimes only a competent hand can restore electronics even though it was as simple as unplug, wait 5 seconds, plug back in, wait 5 minutes and sigh.